Worst spa experience I've had. If you're going to offer a specific set of services in a deal you should actually do most of them...
No in room music or sound machine. Bright lights left on. Table warmer had to be fumbled with for five minutes after I was in the room. I was booked with a male therapist and not asked if this was ok. Was told later it was my responsibility to ask.
Cold towels left on back during the massage and more poking and pushing then fluid massage movements.
Facial starts with cold water. Was left alone in the room because esthetician needed to get tools that weren't where they should have been. Steamer issues and none of the extras listed were done. Sugar scrub on feet? Lip plumping treatment? Wild berry eye treatment?
I went in on a $128 groupon deal and 75% of the services listed on the deal were not done during my treatment. I never call a place to complain but this bothered me all day. I called to let someone know, since they didn't bother to ask my opinion when I left, and I was brusquely put on hold and then offered a complimentary service in a month. No one wanted to hear my concerns, just shut me up. What a terrible way to do business. I'm extremely disappointed. My apologies to Naiomi who didn't want to deal with me and my call. I won't be bothering you again.
Was told a spa director would be reaching out to me. A month has passed and still nothing. It's a shame you can't give a minus star for lack of caring and negligent customer service.