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  • TOTAL DISAPPOINTMENT. I find it ironic that the name of the restaurant is "Served" when that is anything but what we got. I will start by saying that I was hesitant about going originally because I thought the prices were rather expensive for a local breakfast/lunch restaurant. However, based on the good reviews, we decided to try it. First thing to note upon walking in is that the decor and ambiance was a complete eye sore. The host seated us almost right away which then turned out to be our server as well. Drinks were ordered and served quickly. After a few minutes of reviewing the menu, we did have a question about the half portions. While asking about the half portions, the server began answering the question and then walked away while in the middle of explaining because he saw people coming in who needed to be seated. After a few more minutes, we placed our order. About 15 minutes passed and we began wondering when our food was going to come out. The server approached our table and asked what it was that we had ordered. This was a little concerning after we had placed our order 15 minutes prior. We reminded him of our order and continued to wait for our food. Another 15 minutes passed and no update on our food or what was going on. There were a total of 5 tables seated in the entire restaurant. A couple that came in 15 minutes after we arrived already had their food being served. Tired of waiting and with no explanation of what was going on or attention to our table considering the low volume of customers at the time, we decided to walk out. I work in the service industry and I can say that this was extremely poor customer service and organization. If you are going to have high end food prices, at the very least, the guest is to be provided with their correct order in a timely manner with exceptional customer service to justify the prices. We received none of the above and decided to walk. No desire to return.
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