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  • So, I'll try to keep this short and sweet. Brought my car in to have winter tires put on October 2012. When I picked up the car, I noticed they had put the hubcaps on the winter tires which was unusual because no one had ever done that before. Whatever. Drove my car for two days only to notice that one hubcap had fallen off. I called the store. The owners son picked up (who is actually very nice) and i explained to him that after speaking to another repair shop, they informed me that the hubcaps should have never been placed on the winter tires in the first place. The son agreed and said that he would look for a USED replacement for me. Again, whatever. Called back a month later and spoke to the owner. She proceed to tell me that their policy states they do not cover lost hubcaps. I explained to her that her guys should have never put them on in the first place. She complied and said she'd call back when they found one. Fast forward to February 2013. Still waiting for my hubcap...call...they say they'll call me back...never do...call again two weeks later...they say they'll call me back...never do. Finally call again a couple weeks later and speak to yet another person who says "can you bring a hubcap by to compare so we get the right one?" WTF!!! Nobody had ever asked for that before. Go in with the hubcap and leave it with them. Three days later call and the son says we got one, but it's missing the emblem. Whatever. I said ok, I'd like to bring my car in to have my SPRING tires put back on since it's April...no problem...bring it in tomorrow at 10:30 am. Bring in my car at 10:30 sharp. Speak to another dude who says "sorry, we're behind and your car won't be taken in for another two hours". So I said "thanks, I'd like to get my hubcap back because I'm never going to come back here again". No questions at all. Not "oh why do you say that? Can you tell me so that I can improve our customer service?". NADA So I took my car in that day to Rust Check at 22 Geary Avenue and they took my car right away :) I highly recommend going to them since I had my car rust proofed and an oil change a few days ago. Very nice people and quick! Never will I go back to Midas. Sorry for the rant!
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