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| - First time visiting Symposium Cafe since I heard that their patio/outside dining was pet friendly. Turns out I was wrong - the family attended the second time and when we brought our pet, we were told that the pet is not allowed in the patio and therefore we had to leave. Yes, the waitress told us that we had to leave in a firm manner that there was no other choice. Alternatively, I offered a solution to the waitress stating that what if it was "outside" of the restaurant premise (ie. on the other side of the patio fence) then would it suffice? The waitress agreed that we can do that. That is one problem solved that apparently the customer service industry here in Symposium does not offer. Why is a customer thinking of solutions to the issue instead of the restaurant? It doesn't tend to me that they are trying to keep customer's business.
Irrespective of that, we've waited about 15 minutes for our waiter or waitress to come to us and still nothing to avail. I saw a waiter serving another table and who so happen to walk by ours and asked if we are doing okay. Despite my patience was waning and after responding to him politely that we are okay and that we are also ready to order - the waiter used a passive aggressive sarcastic tone to tell me "Well I am not your waiter" and gave me a cut eye and walked away.
I have NEVER been so insulted by restaurant staff that I offended this waiter who clearly after the fact was not servicing us, because I told him that we were ready to order. This waiter had completely ruined our family atmosphere and mood to even give this restaurant any higher rating than what it deserves - a 0 in technicality but 1 since it only goes as low as that. Luckily I was in a good enough mood to dismiss his horrendous attitude, I waited for our 25 minute waitress to come to us and provide us water.
One of us ordered the 10oz steak which is 29.99 and it was very odd that the steak looked really "plastic" as if it came out of a model demo set. When we started to cut into it, the meat was dry and it was overcooked to our liking. When we asked the waitress (which I had to physically go inside the restaurant to call them because they'd rather chit chat near the kitchen than be at the service of the customers), she kindly gave me a new order. This steak that came out from the kitchen was the difference between Heaven and Earth. Clearly our first steak was NOT fresh, most likely reheated from another person, and hopefully that we did not catch on to it and that we just ate it.
Since all of our meals were about $25-$30 each person and we had five people eating, I want to say that for what you pay - this restaurant and the quality of food WAS NOT up to par. The service was terrible, the wait was long, the attitude was horrendous - nothing strikes me as wanting to come back.
I really hope they fix their server's attitude because with their snarky sarcastic replies - no one from either ends is going to be happy, especially if you're going to charge customers an arm and a leg for a "mediocre" experience.
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