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  • I've dined at this location a couple of weeks ago and all was great! My half Chicken Napa Almond Sandwich stood tall next to my Soba Noodle Chicken Bowl with a French Baguette. They get 4-stars for their service, but -1 star for forgetting my treat that I ordered, which I reminded them of. Panera's food quality is good. It is a cafe style sort of food menu. Their baked treats are yummy and the fruit drinks are delightful. This 3-Star review is based on the delivery service from an order I placed on their website for myself, my coworker, and boss. The online ordering went smooth and each order was clear enough to see who owed what on the receipt. The delivery said 30-45 minutes, but ended up taking an hour. The tracker that Panera links you to had the driver at one location spot for awhile and then had them hopping to my delivery point and back to where they had started from. I wasn't sure what was going on but I figured that maybe they had to get gas or were rerouted due to construction/convention across the street. When they finally made it to my delivery point, the delivery woman, Charmane, was apologetic for not being on time, which I accepted her apology as I'm sure there are unknown rerouting issues or maybe navigation threw her off. But no, her reasoning was because she had to deliver frozen drinks to another location which was off the route to my delivery point. Understandable, but that's unfortunate that frozen drinks received priority over my order and pushed the time which ran into my boss' meeting time. NOTE TO SELF that I guess next time order frozen drinks so I become first on the delivery list. Everything we ordered was in the bag. The only food item I was not pleased with is my Half Napa Almond Chicken sandwich because it was smashed. I'm sure it was because it was in the bag squeezed next to the other sandwich that was ordered and next to the bag of soups. May have been smashed, but it was still delicious! I will be returning to dine-in this location again in the future because the service was great and the food quality is wonderful. As for delivery, I'll just have to either pick-up or have food delivered knowing it may go over the estimated time given from Panera. Delivery woman was very kind though.
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