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  • Ongoing horrible service experiences. I have been to this location 3 times. It is the closest to my house. And, each of these times I was intending to make a purchase. Yet, each time I have left empty handed as a result of poor service and purchased the item elsewhere. Today was the last straw. Two employees said they'd be right with us. Yet 15 minutes later we were waiting as they stood around behind the counter. While waiting we walked over to the two phone models we had come in to see. Both were not working. When we asked a rep about them, we were told the stations they were attached to were broken so they couldn't charge them. We asked if they had another pair they could show us. We were told that wasn't possible (at the next store we went to it was) but we could but one and if we didn't like it we'd only be charged a $50 restocking fee to return it. At that point, we left. We won't be back. T-Mobile should be glad not all of their stores are like this one, or there would be no T-Mobile.
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