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http://www.openvoc.eu/poi#funnyReviews
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  • I purchased a chair online so that I could pick it up and not browse and stand in line due to my son having a health issue that leaves him in constant body pain. Walking around and standing in line with my son in tears is not something I wanted to put him thru. So I got the email that it was ready for pick up. I go there and they have only 1 girl and a ridiculously long line for the customer service desk. So I asked a cashier if there was someone else that could just give me my already purchased item because my son can not stand in this line. She rudely responded and told me to stand in line. There was another employee that was just in front of the cash registers standing there so I asked her and the other lady that I asked first yelled across the lane to her that I just need to stand in line. I have never been more upset at this point. A little understanding and customer service would be nice. She didn't help me and they told me to stand in this absurd line. What is the point of ordering, paying, and showing up when they say it's ready? And why is there just employees standing around not helping this ridiculously long line. I've worked retail at many places and get it. But there should have been someone to help with line and someone who actually cared for the situation. My son has a health issue and was in tears just to get inside the store. I just left and will be cancelling and will happily spend 3x the amount at crate and Barrel because when I order and go to pick up they actually provide it to me promptly and are customer oriented and don't yell across the room.
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