BOO! My girlfriend and I went there looking for a winter coat. While walking through the store, we passed by an associate. My girlfriend said "Hello" to the girl, to which she did not respond. Immediately afterwards, the girl approached another customer in a super friendly manner, which kind of said "Eff You" to my girlfriend. Now, truthfully I cannot say that she 100% did hear her, but she would have had to have been in some kind of daze to not have. It seemed deliberate. Anyway, the rest of the time we were there, we were not approached by any associates to see if we needed any help. It was just a bad service experience. They DO have nice clothing, though. I always have been a fan of REI, but that makes this experience all the more disheartening.