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  • This was THE WORST "PROFESSIONAL EXPERIENCE" (NOT!!) in my entire lifetime! After five months of dealing with these bumbleheads, I am still in shock and dismay that people like this are called customer service representatives. Go to a regular Verizon store - not to an authorized dealership that has no business being in business! Phone calls not returned. Text promises to call later that were never delivered. Bills that were shocking to receive every month, $100 - $200 more than promised. They blamed it on the finance people for not handing promotions correctly. Then the reps would say I was stressing them out by texting and wanting to get my account straightened out - one even said she was in training in a new store and I needed to give her time! Time!? How much time?! Days turning into weeks! Then a manager got involved who gave polite lip service about my account being straightened out, yet credits were not forthcoming based upon his promises. These people told me never to contact corporate Verizon because they don't know what they are doing and that I'd never get the help and support from them that I'd get from Victra. Believe me, folks, it was a nightmare! I finally went to 2nd level corporate support, and in a matter of days, everything was straightened out. But it was five months of undue stressed placed upon two seniors who never deserved to be treated like this. We'd talk to people we know about what Victra was doing, and they were outraged. I never thought this battle would end; thankfully, it did, but what a way to learn a lesson. There are enough problems in life without have a cell phone company make you crazy, not fulfill promises, and then turn around and tell you that you are at fault--and that you are imposing upon them! STAY AWAY FROM ALL VICTRA LOCATIONS!
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