I really wish I had read the reviews on this CVS before going, and unfortunately the experience has now soured my interest in going to another CVS for the foreseeable future. Anyone have some recommendations on a better pharmacy when I'm in the area?
I recently was shopping in the two plazas off North Thompson Peak Parkway and figured I would give this whole curbside thing a shot, especially since they offered $10 off your first one. I was thinking the curbside service would SAVE me time. Lesson learned, the curbside service is not only a waste of your time, but your gas and sanity as well.
I had placed this location as my preferred store when doing the curbside order and would swing by to pick it up. I received a text that my order was ready and waited and waited and waited following the instructions they had provided. After 10 minutes I thought this was getting ridiculous and went in to retrieve the order myself.
When I went to the front of the store, no one was there.. again it was a waiting game. Finally Scott emerged and seemed as confused as I was and offered zero help. I actually ended up walking out of the store in frustration. After some back and forth through my emails and the app I discovered my order was assigned to another store (and no the text didn't tell me that, you don't really sift through the emails when you're driving and running errands). Don't you think Scott should have suggested this or would have a way to check? I mean I'm not an expert on their services, but I sure expect their staff to be.
So there I go, driving another 15 minutes out of my way to go pick up the silly order at another location, what an inconvenience - NEVER AGAIN.