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| - So a drunkard runs into my car while I'm at a stop sign and takes out my left fender, door and rocker panel. Geico recommends this place to have it fixed. This is because they have an adjuster on-site, but they assure me that the mechanics are first-rate and all work is guaranteed. This last part about the guarantee... thank God for that.
Now I drive a Mazda RX8 that I searched all over the place for until I got exactly the year/color/options I wanted. I love the thing. I have no kids and am not married, so this car is my pet, my child, my wife... you get the idea. Lots of us love our cars, and I made a point to tell the insurance adjuster, the service writer and even the general manager of Gerber that I didn't care how long it took - I wanted this car repaired right. I warned them that I would be looking it over with a fine-tooth comb. They even introduced me to a girl they called their "quality assurance specialist" and assured me that she and the insurance adjuster would look the car over before releasing it to me. At the time I didn't see that the "quality assurance specialist" was holing a white cane with a red tip, but I might have missed it.
Two weeks later (a week longer than originally told, but I didn't care about time) I picked up the car. From 10 feet away I could see that the fender was not lined up properly with the door, and they took it in back and adjusted it. I briefly looked over the car and noticed a bubble in the stone guard in front of the rear wheel, a very small chip in the paint on the top of the door, and a huge & extremely noticeable drip of paint along the trailing edge of the door. Unacceptable. The service writer promised to order the stone guard and call me when it was in, at which point I could bring the car back and they could fix the work. Okay - I guess that'll have to do.
I took the car off the lot, drove 1/2 mile down the street, then drove it right back. The steering wheel was off-center. Now that's real common after doing an alignment on a car (which they did to mine) and should have been checked. It certainly should have been noticed on a test drive. Did they even test drive it? Maybe their idea of a test-drive is a joy ride, 'cause there were a few more miles on it, but nobody noticed a steering wheel that had to be held 1/4" to the right of center to get the car to go straight. After listening to me gripe about the absurdity of not checking this, they took the car in back (again) and centered the steering wheel while I waited. Got the car...again... and off I went.
Gotta make this shorter, so here's the abridged version: Nighttime comes and I notice that one of my headlights is pointing up in the air - the one they removed to install the fender. I get on my stomach and see overspray all along the side frame rail and the inside of the rear wheel well. The plastic liner of the front wheel well was hit with a sander and scratched, but not replaced. Below the drip on the door about an inch from the bottom is a 1" piece of lint that can be seen but not felt because it's UNDER the clearcoat. Worst - the look and feel of the repaired rocker panel on the LH side of the car is completely different than the factory finished panel on the RH side. Lines are wrong, texture is too rough - it's freaking awful. Literally every panel and part they touched had been screwed up in some way. Nobody checked the work before calling me to pick up the car (unless they were blind) and it is now painfully obvious that nobody who worked on the car or oversaw it's progress cared at all about the quality of work being done. It was so bad, I wouldn't have been surprised to see Alan Funt II meet me when I took the car back to tell me that they screwed the car up on purpose because I was on some new version of Candid Camera. Unfortunately, that didn't happen.
Instead, they never called me to tell me the stone guard was in, likely because they never ordered it. I returned to the shop the following Thursday and went absolutely ballistic. It was not pretty. I NEVER do this, but the more shoddy work I pointed out, the madder I got. I refused to let them touch the car again and instead took it to a real body shop. It took nearly $1,500 to fix everything Gerber screwed up.
Gerber paid the estimate from the other body shop - honoring their guarantee and satisfying me. I was not going to even write this review - I was just glad my baby was back. Problem was, the other body shop found that Gerber had broken a clip on a door molding and - rather than ordering a new molding and fixing it right - they just glued the old one back on. That put the price tag $39.00 more than what Gerber wrote the check for to the new body shop. I paid it, took the bill to the GM at Gerber, and he gave me some crap about his boys never gluing anything. Said he'd pay but never did, so I had to go to Geico to get my $39.00. What a jerk.
Worst body shop on the planet, period.
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