Very friendly and fast. My dog locked me out of my house in 120 degree heat and they were at my house in less than 30 minutes. Not more than two minutes after the locksmith got to my house, was I back in my apartment. The locksmith was very friendly too, considering I pulled him away from whatever he was doing on a Saturday evening. Cost wasn't too bad either, I just wish I didn't end up in the situation to begin with!