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  • Last fall I had a terrible experience as a customer at the arrowhead location. This resulted in me sending a complaint to the corporate website and receiving a voucher for my whole family to eat a free meal at Johnny Rockets. The vouchers stayed on my fridge until earlier this evening, when I finally decided to use them at the Westgate location. Our family of four walked into the location and they were fairly busy and looked a little understaffed on the server end. However, I was promptly seated and was given a chance to put in our drink orders almost immediately. I asked if there was a problem using my voucher to pay for the meal and our server named Julian said it was quite alright and he would double check just to be sure. By the way, Julian was an amazing server with a fantastic attitude and hustle and speed to match. All in all I was blown away by everything in terms of speed and quality. The meal was fantastic, they allowed us to substitute milkshakes for the soft drinks free of charge, our drinks stayed full and Julian was easily the best server I've encountered at ANY restaurant I've eaten at in the past year. He was courteous, had a professional demeanor, and most of all seemed to genuinely care about our experience there. He tried to say I will pay absolutely zero for the meal and to just leave when I felt like it, but I insisted he charge me for one of the sodas just so I could leave him a 22% tip. Whoever is the manager of this location, please note you have a class act with Julian. HE is a valuable asset to this location. My family and I WILL return in the near future. A+ all around.
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