Wow!! So I had gone on here and done a poor review because I had called to schedule a tan from a package I had purchased a year ago, and was told my packaged expired. I was furious! But the woman, Megan, told me she would speak with her manager and call me back. It took two days but she did call back and they are honoring my package. Also, because of the trouble they put me through, they gave me a spa service to make up for it. Megan was amazing and patient and accomidating! If this company is looking to keep clients, they definitely know how!