I went there today just to get a bed cover, but came out with so much more because of an amazing man named Rob! As soon as we walked through the door he greeted us and was incredibly welcoming. He first helped us figure out the type of bed we liked and gave us a lot of interesting information about how sleep affects our health and the best position to sleep in. He really is an expert. While doing that I informed him that I had already purchased a Tuft & Needle bed. He was actually excited! He told me that they purchased a Tuft & Needle mattress specifically so that customers could try it next to their "version" of it. He also told me that their (lower) price included a boxspring and delivery/installation was only $50. I tried it...they felt exactly the same! Mattress Firm's might even be nicer! Needless to say, I scheduled a pick up for my T&N mattress return and bought this new bed which he was able to get delivered in just two days.
I can truthfully say that Rob actually cared about our experience at the store and our health. He wasn't just trying to "make a sale." He honestly answered all of our questions and didn't pressure us into doing anything we didn't want. He definitely cares about his job and loves helping people. Amazing person and amazing trip. I'll definitely be sleeping happy!