| rev:text
| - What's telling about any business is not how it acts when things go as planned; but how it responds when it drops the ball. Hexx gets a F in this regard.
When I made my reservation that same morning, Hexx said it offered complimentary valet parking for its guests. When I arrived, the valet said Hexx hadn't updated its website and I would owe $13. After placing my order, I showed the manager on my phone his restaurant's offer and he incorrectly told me that was between me and the hotel.
As a courtesy to him, I called the hotel. The hotel's response was, appropriately, that the offer was between the restaurant and me. Again, I asked to speak to the manager and told him that the hotel was correct when it said the restaurant was responsible for honoring its contract, and I would deduct the $13 from payment.
He said he would review the listing to see if had any outs such as "subject to change without notice." Seriously!? I couldn't make this up. Is that really intended for a situation where the restaurant changes its parking policy 45-minutes after someone makes a reservation because of its parking policy?
Sure, if the website had adequate disclaimers, it may have the right to respond "screw you," or similar, to its guests if it would like to. However, disclaimers are not intended for when less than hour passes between a quoted price and someone accepting it (the stock market excluded). The waiter returned with a $13 credit on my check since the manager wasn't able to find "subject to change without notice."
***Note to all restaurateurs: if 45 minutes earlier your website stated a cheaper price for anything (corkage, parking, menu items), and someone makes a decision to dine at your restaurant based on that and comes directly to your restaurant, honor the information on your website.***
An appropriate response would be, "Thank for letting us know. We'll update our website and, of course, honor that price this time." Any other response serves as litmus test for anyone "serving" at your restaurant.
The food was good but the music was too loud for casual conversation. Fortunately, I was dining solo. If I had a guest, I would have found it challenging to converse. For that reason, and my not needing to assume the risk for any restaurant's mistakes, I would not return.
I have to give 1-star for value because paying for valet parking almost doubles the cost of breakfast for a regular, solo diner. I suspect using the free parking may make going there take too much time for the everyday diner on his lunch break.
My server, Julio, was great. The service score reflects my overall experience which, even a truly service-oriented server like Julio, can't overcome significant mishaps from management.
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