I had a crack in my windshield and needed to get it repaired urgently. I called SLAG, they were busy but managed to fit me in within 3 days of my call. I had to take my car in because all of the field technicians were booked. The waiting room is lined with chairs and has a Kurig and television. SLAG workers kept updating me on the progress, which was a plus. I waited a little less than 2 hours to have my windshield replaced, but it was all worth it. Thanks SLAG!