| rev:text
| - I have been using SHPR for approximately three years to board my two 50-55 lb dogs. I have never had an issue with them until now. Although their prices have steadily increased over the years and most things require additional fees, I have never complained, until now; however, I have questioned whether this place is worth the money that I have spent with them, which is probably well over a couple thousand dollars over the last few years.
Here is my story:
My two dogs have always used the Pavilion Patio Suite together. I love that they are able to have out door space, especially when they are kenneled 24x7. Last time we boarded, they were out of the Pavilion Patio Suite, so we took an Elite Patio Suite. This time when I called to book 6 nights, I was told that my dogs were too large to share the Pavilion Patio Suite and MUST be in at least an Elite Suite. I have never had this issue before. I was told that such things must be approved by management and a day later I received a call that management had declined my request, as the dogs would be more comfortable in the Elite Suite.
I would not have such an issue with this, except that I really feel this is a money issue. The the Elite Suite is actually only 7'X7', while the Patio Pavilion Suite is 2 spaces of 4 1/2'x7', equaling more space than the Elite Suite. The Elite Suite is even slightly cheaper; however, I made it clear that I really want the outdoor space, therefore, my only option is the Elite Patio Suite, which is $15 more per night ($105 more for my entire trip). Additionally, the website states that the Pavilion Patio Suite is good for dogs up to 100 lbs and my dogs are either at 100 lbs or just over by 5-10 lbs (combined). I think it is completely silly that they are so wrapped up in 5-10 lbs (max) of a difference and they are willing to lose a good customer.
I will state that I feel that ultimately, my issues lie with management, not the individuals who are in non-managment roles. I feel that management is loosing a good customer over a silly issue, and have used their employees to relay a message that really should have come from management, but I am holding firm and have found another place to board my dogs. Additionally, please don't state that you feel this is in the best interest of my dogs, when really this really seems to be about how to get more money out of the customer.
I have since canceled my reservation and found a new place which will not only be saving me $200, but also allows my dogs to participate in open play all day, rather than being cooped up in a small room/kennel. Sure my new place doesn't have flat screen TV's that play Animal Planet, but it provides my dogs with all the necessities and a chance to meet and play with other doggie friends without additional costs.
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