This might be an OK Starbucks to get drip coffee at - but the barista that was on duty when I went in made the worst Soy Latte that I have had. I know you can ask to have bad products remade at Starbucks - but when there is only one barista on duty it is not like a more skilled person can jump in and do better.
I was also annoyed too because the cashier was not writing names on the cups. I had my elderly mother with me and she can not read the shorthand used on the cups to denote the drinks. The barista was also not making any type of effort to call out the completed drinks.