We are usually extremely patient and understanding with businesses in general however, we just left Buca di Beppo without eating due to extremely poor management . We made reservations weeks ago for Christmas Day and planned our day around the meal. We arrived to find a huge line out the door for take out and reservation seating. We waited over an hour and were not seated nor could the staff provide an estimate on time. The take out line did not move and I did not witness anyone receive their food (take out or dine in). Although the staff appeared to be working hard they either over booked or were extremely short staffed which is a management/supply chain issue. We do not plan on returning due to this negative experience . We left along with several other parties in favor of IHOP which was the best bad choice.