If I'm judging on the name alone they would get 5 stars. Upon entering is when all stars disappeared. A man at the front desk was on his phone on a personal call and no eye contact or greeting was made. They had some fancy clothes a little too cheesy for my taste. The clothes were expensive too. The setup is weird, one main area then a side section where more clothes are. A lot of the items looked really really old like they had been on the shelf forever. It looked like they don't get much business. The area with the dog treats and food was very small and they have a case with "fresh baked treats" which I would never trust, not sure how old everything is.
When I did approach the employee to ask him if I can look around at the doggy grooming area and supposedly self wash he seemed really annoyed. I asked a question about a Halloween costume and he seemed irritated that I ask any questions.
He gave me excuses as to why I can't see the back (grooming area). I found that really weird and did not understand why I can't see the area.
He finally gave in and let me back there while he watched me. Well when I went back there I was horrified. Stuff all over counters and floors, so much clutter. The bath area could not even be used it was surrounded with so much junk. I only saw one woman working there with one dog and she did not acknowledge me at all.
I find this weird when I could be a potential customer. I would not take my dog here or purchase anything from them.