Just called and left vm. Stay tuned. :) They were great!! Returned my call and was able to get someone out to my house within the day! Kind of important since 1/2 my condo was without electricity--no tv, no dvd, no modem...no lights. Now, I know what the cave men felt like. They diagnosed the problem and fixed it pronto. $200 for service call, but WORTH EVERY penny! Keep up the great work guys. THANKS!