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| - The staff at this location was friendly - plenty of smiles.
Our food took over an hour to arrive, though the restaurant was at about half capacity. But we were warned that certain pizza selections would take about 45 minutes.
When our pizza arrived, we were hungry enough to eat any type of pizza that was brought out.
Unfortunately, even though it had been over an hour, we received a significantly uncooked pizza. Just above the moderately cooked bottom crust, the dough was very undercooked (doughy). The gummy dough was prominent in each bite.
Things happen. We certainly understand this. But when we brought our undercooked pizza to the attention of the server, she spoke with the manager who sent the server back with instructions on how we could cook the rest of our pizza (over half remaining) at home.
We did not want or request a refund. However, we thought a cooked pizza was in order.
I'm sure this had to be an isolated issue, but we were shocked that we were told how to cook the pizza, rather than the restaurant just doing that in the first place or offering to finish cooking our food.
I believe most people go to a restaurant to have its kitchen staff prepare the food. We do make pizza at home, but it wasn't our intention when going to Oregano's.
We still paid the full price, tipped the server but tossed the pizza. We'll likely go back, but to a classier location.
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