It appears I am not alone in my experience. Same story... insurance contracted with them. I get a text saying they will be there at 6:01pm. I was there. I get a cal from my insurance company saying the tow company can't locate me, can't reach me (funny, my phone never rang until insurance called me) and they said my car is not at the location (again I retesting because you cannot miss the car if you are anywhere near the location!). The insurance set up another company (thankfully! Call central towing if you want someone to actually show up and give good service!). I called royal asking where they were and they clearly didn't care. If I ever need a tow again I will request central and will be contacting State Farm asking them to discontinue business with this shady company.