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  • We made 2 reservations in our name, and cancelled one, as our father decided to use his own card. I cancelled on Oct 5th, well before the 48 hours, I still have the record of the call on my cell records. Called the 800-321-2211 and spoke with the rep to cancel. She passed me directly to this property, and I spoke to a guy who assured me he would cancel. When we checked in tonight we were told it was never cancelled and the manager was so rude and smug and obviously thought I was lying. He never for a moment acted as if he cared. He frankly acted like some big time "boss" and handed us the bill with a kiss my a$$ expression on his face. I am disputing the charge and will cancel our Marriott rewards visa if it doesn't get removed. IT"S NOT EVEN ABOUT THE money at this point, as I told the general manager on the phone, if they refunded me, I would DONATE THE $150.00 to St Judes hospital. They don't give a darn. Now for the hotel... It is loud and noisy, seems like lots of kids running around. and there were insects in the room. Decor is "70's Mardi-Gras tacky. Watch out for the automatic revolving door, it about hit a couple older guests trying to get out. I couldn't get out fast enough.
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