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| - We have ordered take out food about 5 times from this place, because we own a business nearby, and we like to support small businesses. The sandwiches are very plain and predictable (but ok). Hint: Don't order a to go drink, as they charge you full price and give you a dinky coffee cup for your drink ordered.
In addition to sandwiches, we ordered a bowl of soup with our last order. I one block back to our shop and unpacked the lunches. The soup had inedible chunks of flour throughout, was cold and just plain awful. After eating our sandwiches (which were adequate), I drove back to Dessie's to tell them that the soup was "problematic". I gave the waitress back the entire container of soup and told her of the inedible lumps in the soup. She began arguing with me, saying she had eaten the soup for lunch and there was nothing wrong with the soup. She then took it back to the kitchen, and came back out, saying it was chunks of unmelted cheese, and not flour in the soup. Either way (whether flour of dried out cold cheese) it was not edible, and I wanted Dessie's to know. The waitress continued to argue with me, in front of other lunch guests. I turned around and left them with the soup container without further comment.
Here is my point.... Had the waitress just apologized, or offered me a new container of another type of soup, or offered me an alternative menu item, or a refund, or anything, I would not be writing this review. When a customer takes the time to drive all the way back to report a problem, the last thing you should do is stand there and argue with them. REALLY!
I will never eat there again. Period.
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