Ever been to a Panera? This isn't as good. It's not a bad place, and if you're getting soup or a salad, or bakery-type goods, you'll probably have an ok time. If you're in the mood for a sandwich, go elsewhere. We're talking about a few slices of lunch meat slapped between some bread and sauce. I've been disappointed with both their Bacon Turkey Bravo, and their Smokehouse Turkey Panini.
It's crowded at lunch due to the location, but it's a nice clean place with friendly people, so don't get me wrong there, but I'm a sandwich man, and frankly they disappoint. It's just not the quality of food that I expect to pay $10 for at lunch.