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| - I bought a groupon for elixir back in April. I usually always yelp before I groupon but of course this time I didn't. Lesson learned! When I finally did my research & saw all the negative reviews, I chalked it up to them being a newer business & figured I would wait a while for them to work out the kinks out before giving them a shot. Silly me, thinking that this business owner might pay attention to yelp & surely the types of issues people were talking about would be dealt with.
Well, fast forward 4 months to this past Thursday when the hubby & I finally got a chance to give this place a try. We walked in a little after 5pm to a completely empty restaurant. I tried to push aside any lingering doubts & keep an optimistic attitude. The sign said please wait to be seated but the lady behind the juice bar didn't so much as glance our way or acknowledge that we had even walked in. We started walking towards a table while asking if it would be ok to sit down. I think she grunted or something but definitely did not give a clear answer. We sat down & waited for her to bring over a menu, say hi, smile, something!! Nothing. She continued to clean or do whatever it was she was doing behind the counter & then finally brought over some menus after close to 5 minutes. Sorry to put you out!
She took our drink orders, water with lemon for me & a sugar cane soda for hubby which she said they were out of b/c Whole Foods was out of it. Um, ok. He asked for just water with lemon too. We also ordered the Vietnamese spring rolls as a starter. I noticed that it came with a choice of dipping sauces but she never asked which one we wanted & hurried away before we could tell her. She came back with the 2 waters, no lemon. I asked for some lemon again & she came back with a tiny wedge of lemon in a filthy little bowl (pic attached) which I unfortunately didn't notice until after I had squeezed the lemon into my water :/ Then I realized we had no place settings therefore no napkins to wipe my lemon-juice covered hands on. I got her attention & asked for some napkins which she brought over, but again like I was putting her out.
A couple minutes later, she came back to take our dinner order. I asked if I could have my chicken sandwich on a multi-grain bun to which she replied "that's what it comes on" The menu has several different bun options listed, so I'm not sure why that is the default bun for that sandwich. I guess if I had wanted another type of bun, they would have been out of it.
Another 10 minutes or so & she brought out the spring rolls with a sweet chili sauce. Still no silverware so I guess it was good it was finger-food. We asked if we could get some of the peanut sauce instead & she informed us that they don't have peanut sauce. I mentioned that I had noticed it on the menu & she said "oh yeah, the manager is really bad about updating the menu" Way to call out your manager! O.O
We finally got our dinners after another 20 minutes or so. Cobb salad wrap for hubby, Mediterranean grilled chicken sandwich for me. Hubby's came with 4 grapes, a tiny pickle & a pepperoncini pepper. Mine came with some mango salsa &, no joke-I counted, 7 blue corn tortilla chips.
The food itself was pretty good, albeit a little pricey for what you get. I'm glad we had the groupon! I wouldn't mind going back to try other things on the menu but you could not pay me to go back there & sit through another dinner that was as awkward, uncomfortable & slow as that was.
I usually don't discount a place on service alone & always understand that people can have bad days. Yes, even a waiter/waitress! But when I see yelp review after yelp review stating pretty much the same thing, I get a little ticked off. If some business owners took the time to read through reviews & fix the problems that are glaringly staring back at them, more businesses would succeed!
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