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  • Food tastes good, but service is all over the place. The last 4 times I have gone I ask them to chop the brisket, EVERY time they have served it to me in big lumpy chunks. I like the way it tastes chopped, the juices mix together so much better. Today I repeated 3 times at the drive thru, chopped, "I would like the beef brisket chopped, chopped, did you note that I want it chopped?" (I said it politely btw), about 11 seconds later I heard a careless "yeah" from the employee. Drove out and checked, of course, 4 lumpy logs of meat. The brisket was cold to lukewarm, and it was cold like this the last 2 visits, this location sucks. When I go to the Scottsdale and Tempe location, they never F%# up like this place. Also, the last 2 times they didn't give me any utensils or napkins or bbq sauce. At first I noticed the service was poor, but I thought they are a new store, give them a chance to improve, that was months ago, the store attitude and cuatomer care still blows. I work so close to this location, but will now begin to avoid this place unless they improve. I used to love Dickey's, but lately with the cold temperature meats and apathetic employees, they will be getting a hella of a lot less money from me. I was going to cater a huge party at my work for 700+ employees, through out the day for a December potluck, but after tonight, I've changed my mind about Dickey's. Hope a Mgr is reading this. You just lost a huge order. We do quarterly events like this and I'm in charge of arranging the details. Hope they improve. Until then, will be scouting out new bbq eateries instead.
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