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| - I've been to this location a few times. the food is typically good but the service just needs work, suggestions coming later...
went there today with a large group, and the place is just over packed. max out no seats. had reservation so that worked out. but there is just to many heads in there. it always feels hot and/or muggy due to that.
ordered the food and drinks, and for some reason the waiter was bringing them like one or 2 at a time, including water. one water had a lemon flavor and water was cloudy, that went back...
food came all at once, and that was on point. the cooks do a great job with the prep of the food at this location. everything was tasting great, so no issues there...
just the service. no refills on water for our group, waited forever to get bill and check out. they are so focused on ringing a bell or doing the happy birthday song 20 times a hour, the service just lacks due to this. honestly, the entire staff doesn't need to clap and scream a happy birthday song. it's just annoying. there can't be 20 birthdays per hour every day, seriously consider cutting back on those. give the candle and free flan and keep it moving. or assign a group of 2 to 3 people with the guitar player to do it. the entire staff in the restaurant shouldn't stop everything to scream a happy birthday song. just a suggestion. also they should stop packing everyone in the restaurant to eat. there is nothing wrong with making customers wait. if they don't want to wait, they can go elsewhere. to put the capacity at max all your doing is sacrificing customer service for earnings, and that will cause people not to come back. most restaurants don't do 100% capacity, the staff can't keep up with it. there isn't even enough room in this location for the capacity they do run. so...STOP filling the place up, think about your staff, waiters and bus boys task. what good is maxing out the space if you can't cater to the customers?
so that is where they lack. just customer service and attentiveness. food quality and taste, perfect.
the view of the city is great, if you can snag a window city view seat, that is something you'll enjoy during your trip for sure.
will go back, but just need to find that sweet time slot when it's not over packed.
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