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| - I came here a few weeks ago for my friend's birthday. This is her normal nail salon and I wanted to treat her to a manicure for her birthday. We made an appointment a few days earlier. My friend went to her regular girl (Kelly, I think?) and I got some random technician. This was my first visit to this AZ Tip & Toes location and will definitely be my last visit. I am torn between one and two stars, but had to go with a lower rating because my experience was terrible.
Even though half the salon was empty, they didn't seat my friend and I together. When we arrived, we told them it was her birthday and asked to sit together but the technicians' stations weren't set up near each other. We were literally on opposite ends of the row of stations... too far apart to talk to each other. It was super lame because it was her birthday and I wanted to spend that hour chatting and catching up. Maybe I'm wrong, but I don't think it's too difficult to grab a basket of polish and tools and move to a different station. Especially when a regular client requests it, and it's her birthday! Whatever.
I had gel polish on so I needed to soak them off before getting new polish. My nail tech said they don't do soak offs and proceeded to remove my gel polish with an electronic nail file (the kind they use to prep your nails for acrylics). I frequently get my nails done with gel and my normal salon always soaks the polish off, because it is less damaging to the nailbeds. I told my nail tech I was worried about the electronic file damaging my nails, but she said it was just as bad as a soak off. I asked again for a soak off, and she said no. I think this is because a soak off takes a lot longer than using an electronic nail file... but they weren't busy, and I requested it twice. I guess the customer isn't always right?! She proceeded to use the electronic nail file, and took off the gel polish and the top layer of my nails. (Three weeks later, my gel polish is gone and my nails are looking terrible and very thin.)
The nail tech removed the polish, and put my nails in a bowl of acetone briefly to get off any remaining polish. She squirted the acetone out of a nondescript bottle (important detail for later). She then went through a normal gel manicure. Towards the end of the mani (but before the top coat!!!) I asked to see their selection of gems/rhinestones. My nail tech said of course, but then forgot and put the top coat on one hand. Once the top coat on one hand was already "cured," she remembered I asked to see the rhinestones. She offered to get them now and put them on the hand that didn't have top coat, but I said no. It was a bummer because I wanted something fancy, and was willing to pay extra for it... but obviously I didn't want gems on only one hand.
The worst part of my whole experience: at the end of the manicure, she sucked up the remaining acetone my nails were in, back into the nondescript bottle. That means she is reusing acetone for different clients! DISGUSTING!!!! I know for a fact that acetone is cheap, and definitely cheaper than losing clients due to unsanitary practices!
Bottom line: my friend's nails looked nice, my nails looked nice, but the customer service here is terrible and unsanitary practices are simply unacceptable. The salon can improve by trying to meet client requests (friends sitting together, gems/rhinestones when requested). It would be nice if they offered bottled water upon arriving - it's HOT outside - and they could install small hooks at each station to hang your purse up. Cold water is just a common courtesy in Phoenix, and classy women don't want to put their purses on the ground! Finally, stop reusing acetone for multiple clients and reassure us that you are complying with normal sanitation standards!!!
I paid $70-something for both manicures and almost walked out of there without tipping because I was so disappointed. I expressed my displeasure to my friend who was surprised to hear it, as she has always had a good experience with her normal girl. My friend said she's never seen them reusing acetone, but that doesn't change what happened to me. I will not be returning to this AZ Tip & Toes salon without a big apology from the owners and a reassurance that they have implemented more sanitary practices. I recommend you take your business elsewhere.
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