They are insane. I brought in a pair of shoes with some water spots. I was told it would cost 85.00 to clean them. And they said it may take the dye out. I went home used a damp cloth with water only and the shoes are perfect. What can I say liars and thieves a great combination.. I'm from New York and you know what in New York my shoemaker would have charged me about 10.00 and if it was this simple would have sent me away. I pay 15.00 for heels by the way. And I am talking about Soho which is not a cheap neighborhood to live in.