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  • As a company that sells luxury brands, one would assume they would provide the same standard of customer service. Apparently this company does not have an "EXCHANGE" policy. It is only a refund policy and then a "rebuy" process. This makes no sense when all I want to do is EXCHANGE for a size. No need to refund and recharge my credit card. They also only provide returns upon their approval. I submitted a response and it wasn't until I called, and negatively tweeted my experience was any action taking. When I called in and asked to speak to a supervisor, the supervisor was a coward behind the customer service rep and refused to speak to me. I will say that Andrew was a great help in responding, only once the situation had been escalated. I am not asking for the world, but just a simple exchange. I am a Canadian and want to support Canadian businesses. But if they are going to treat their customers without respect or have decent return AND exchange policies, then I will be taking my business elsewhere for the future. DO NOT ORDER FROM HERE!!!
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