I visited this place on a Saturday afternoon and a very hot summer day. It wasn't too busy, so we got seated quickly. However, it was sweltering in there. Their A/C just couldn't combat the heat from cooking, so we were literally sweating the entire time. It is also very cramped in there if you are at a table and not a booth.
The server was quite rude---it was our first time there and we had to ask about the sauces. She seemed really put out by having to answer questions. She never smiled, seemed miserable, plunked down our food, and generally made us feel completely unwelcome.
The food was good, but not remarkable. I know others on this site rave about it, but I was personally under-impressed. I have had my share of BBQ and enjoyed it just fine. However, the atmosphere and service ruined the experience for me. I suppose if you order take-out it would be better. Don't think I'll go back even for that, though.