The man who cracked the door at 5:30 brightly said, "Don't go far, we open at six." So my wife, whose birthday we intended to celebrate there, our two guests and I went to a warm spot nearby. When we returned right after six, the same man said it would be a two hour wait, as the place was fully seated.
So, I asked him what happened. He said a line formed after we left, and the placed filled by our return.
He said he was a manager and sarcastically said he could not evict people from a table to seat us. His poor communication cost us our anticipated evening. What he did not say at 5:30 was be first in line or stay to get in line, or you will lose your spot. What he did not do at 5:30 was offer to put us on the seating list. When confronted about it, he was unapologetic. The combination of his poor communication and subsequent indifferent attitude should give the owners reason to fix or replace him.