This is a great hotel physically and service wise. The people that staff this hotel are really helpful and truly do have great customer service. Before I could even hunt down someone to ask a question they immediately offer their assistance. That's great customer service.
The hotel is very clean and super spacious. I was honored to have a suite. Hurray for me! The location is great in the heart of downtown phoenix where there is plenty going on and I felt safe walking out by myself to look for delicious Yelp reviewed food. (In daylight!!!!)
I would highly recommend this hotel and cannot wait to return.