We have been to this location many times, and this last time WILL be our last time there. First, the music was extremely loud therefore everyone in the restaurant was shouting to be heard. Next our waitress took our drink order and order she already had 5 tables and then they gave her a 15 person table on top of that! So we couldn't get her attention for anything we needed. Next, the manager brought our food out (because waitress was too busy) I ordered the Italian wedding soup and when the manager went to put it down he dumped a bunch of scolding hot soup all over my lap!!!! He looked at me, said that he was sorry and left the table. Not making sure I was ok or anything. I was extremely upset and when the waitress came again, I expressed my concern and she said she would let him know. We were at the restaurant for a good 2 hours and he never came back to our table! We got our check, nothing was taken off. At this point we were livid. How extremely rude to not address an issue that was brought up! My husband paid the check and I went to the car and he pulled the manager aside to address this. The manager had many excuses and said he was too busy to get back to us. Just like we will be too busy to ever return here. He eventually comped the soup and appetizer, which was a pitiful portion of our bill, but at least it was something. It's obvious that this man was a poor manager who does not care about customer service.