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  • Unfortunately I have to give this place 1 star when I would rather give it a -1. Went through the drive through on my lunch. I literally waited 25 minutes and my car did not move. Did you get that??? My car did not move. There were 2 cars in front of me and about 6 cars behind me They all eventually left which gave me room to leave as well. I am so disappointed in the customer service. I called to complain and the man who answered the phone said he was the manager. I asked if he was aware of the large amount of cars that had backed up and eventually leave, he did not respond. I let him know that the wait to order was 25 minutes long with no possibility of ordering in sight. No response. Finally, he says, "ok". Really,??? Just ok?? Then I let him know I was going to leave a dissatisfied Yelp comment. I asked his name, he hung up on me. So, Sonic....your "manager" is not managing correctly or the customer service would not have been neglected in addition his professionalism is not up to par when he hangs up on customers. I like Sonic, I don't mind the wait but to wait 25 minutes just to order is certainly not worth it. In and Out is usually a long wait but well worth the wait. I can't say the same for Sonic. Check your management.
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