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  • Went to this Panera and ordered a toasted bagel and a coffee. I filled my coffee while the bagel was toasting and there was no Splenda. They brought me the bagel and it was sliced unevenly, I mean very unevenly (one half was about 10% of the width. I asked for another one and it wasn't toasted. I asked them to toast it and they burnt it. I asked for the manager. Her name was Stacey and she was busy preparing food. I told her what happened and without saying anything she brought me another properly toasted bagel. Then I told her about the Splenda. Her response was "technically we do have the blue stuff and the pink stuff but we're out of Splenda". I told her that would have been useful information when I ordered the coffee and I only use Splenda. She eyeballed me and started preparing food again. I stood there and she said "is there anything you want?". A refund on the coffee would have been a nice gesture. I left and called Panera customer service and told them the story. The lady I spoke to said that was unacceptable and I would hear from someone soon. That was 2 weeks ago and I haven't heard squat. Not surprised by the negative comments about this Panera. Never going back.
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