Online appointment is Huge waste of time and not effective at all. They confirmed the appoinment through email so I figured everything is a go for the oil change. I made the appoinment 4 days in advance mind you. So come 10 am Monday morning, I get there and they say...."we don't do oil changes". Hmmm now why didn't they call me to let me know that? Rather they let me think everything is confirmed and ready to go.
Lack of customer communication as well as a smug attitude when I asked the sales rep this exact question...why didn't you call to let me know that? Smug and bad attitude. I made the appoinment here due to the many great reviews but my experience was the opposite. And also thought you should know they don't do oil changes there!!!