I have been so dissatisfied with the customer service at the retirement end of the business.
What kind of customer service is that when a system is down I am informed to call back in 32 mins or more to have my roller over checks to be resent?
I simple task and I am asked to call back?
What KIND of customer service is that?
I work for a call center and this is the 3rd time this has happened?
The rep states that they are not allowed to do outbound calls?--- is this a joke?
And that I need to call back in 32 min when the system comes back up?
YOUR COMPANY IS A JOKE!