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  • Worst customer service out of any location I've been to in the valley. I went here to do a corporate upgrade to my iPhone. Went through all the mumbo jumbo of having my office manager call and authorize the upgrade. I choose the phone, went to checkout and the rep by the name of Buzz (real cool name, buddy) told me that the upgrade didn't specify which line or number to apply it to on the account (there are multiple lines on our corporate account). He stated all that needed to be done was for her to call back the Verizon customer service number and specify that my number would receive the upgrade. Left the store to tend to a few things back at the office, while my office manager called Verizon customer service per Buzz's instructions. Drove back to this location, waited another 35 min to be told by the manager that the SPOC needs to be present for me to do any of it. I repeated to them "so when I was in here less than an hour ago, the issue was not that the person of contact needed to be here. The issue was that the upgrade wasn't specified. Now you're telling me that what's keeping me from completing this upgrade is something totally different than what I was told prior?" .I then had THE MANAGER of the Verizon store re-confirm that they provided me erroneous information and that their sales reps are not properly trained. He nonchalantly agreed and proceeded to dismiss the situation altogether by continuously interrupting me, bouncing back and forth on his heels and looking around the store as if he had so many better things to do than actually deal with a customer. The only professionalism I witnessed while in the store both times was the nice lady who escorted me to the restroom. No wonder T-mobile has the highest rated customer service.
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