Dr Lianne Ong is on maternity leave so Dr Chua is taking over right now. Waiting time is over an hour and my prescription took awhile before it reached my pharmacy. Went there 3 hours after then called the next day but it's not yet ready. Turned out that their system has an issue and the prescriptions didn't go thru. I had to call them twice and even went there personally before they call and get the prescription thru. Dr Chua took time to deal with my conditions and was okay.
Then I got a bill for something I'm not supposed to pay for. Called my insurance and they said that Cathay Medical had to send back the form they sent to them since my insurance will cover it. Then called Cathay Medical, talked to Jessica and she raised my voice saying she's busy. I'm a patient, right??? and I'm worth "wasting her time". It's a shame but I think I have to switch doctors.