Pat was very professional and I really appreciated having her come to my house to groom my cat. My kitty hates me to brush her and had developed hairballs on her hind legs. I thought they would need to be cut off but Pat said she would brush them out and showed me the correct comb to use and the proper way to comb the hair. She then got to work and my kitty is hairball free, soft and sweet smelling from her bath. She cleaned everything up after she was done. It wasn't the cheapest grooming my cat has had but it was the least stressful and she is more playful and happier with her her new fur-do.