While driving my IS 350 on the 400 yesterday I noticed on the tire pressure screen that one of my rear snow tires was showing a pressure of 4 psi. It should read 36 psi. I chose to drive the car to Northwest Lexus, rather than stop and risk the tire going completely flat. They took me in immediately despite not having a scheduled appointment. My service consultant, Mark Vax, was very pleasant and helpful. I enjoyed a latte in their comfortable lounge while watching the news on their big screen TV. I was back on the road within 90 minutes with a repaired tire and a freshly washed car. All for under $45.00! Overall, a very satisfying outcome. I have been leasing my Lexus (#7) from Northwest Lexus since their dealership opened in 2002. They truly appreciate their customers.