I went into Toni & Guy today for the first time. I scheduled the appointment online. I scheduled it with Nicole, after a referral to go to her. She was very nice, introduced herself, let me know she was finishing up with a client and wanted to clean up! Totally understandable! The head massage was fantastic, my favorite part of any haircut! She asked what I wanted and followed my ideas. She understood why I wanted what I wanted too. Very awesome experience! Will definitely be back! And my hair feels so healthy!