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  • If I could give BB no stars I would have. After 2 months and four (FOUR!) Kindle HD Fires my patience are gone with this place. I bought my mom a Kindle Fire HD when they first came out about two years ago. I know people poop on Kindle, but I HATE Apple (see other Yelp) and for an older, non-tech savvy person Kindles are much easier to use. Her Fire worked perfectly until about 2 months ago when the screen cracked. We took it to BB- it was still until warranty- and they gave us a new one. Easy Peasy right? Wrong! The new version of the Kindle Fire HDX they gave us worked for 15 days. Then one day it shut off as mom was looking at recipes (her favorite past time). Just turned off and wouldn't go back on. She tried charging it. Nothing. So, back to BB we go. Even though the new Kindle is only 15 days old, they don't look at it, they don't try to diagnose it, they give us a third one. Fast forward 11 days, that one shuts off and will not start again. I took mom back and tried asking the BB employee questions; if there were a lot of Kindles returned, if they knew of a glitch of some kind, etc. She says no, yeah that's weird and then tries to get us to upgrade to a Samsung. When mom asked some questions- remember she's not to tech savvy- the girl says "I don't know. You'd have to look into that but Samsung is much better." WTF? Much better? First of all, if you are going to attempt an upgrade sell maybe you should have some answers first! Do a better job at selling your upgrade lazy. Second, what I realized is, BB doesn't care about Kindle products. They have a Samsung rep IN THE STORE 7 days a week, so it's my feeling they have a deal w/Samsung and that's why lazy was trying to push it. I am still mad about that. Then, after I said no to the Samsung, she stops dead and says, "I get off now. I'll find someone else to help you." And walks away. No joke. We ended up getting a fourth. I really don't have a choice. They won't give me money back; only store credit. Now, I'm not blaming BB for the Kindles not working; personally I think there is a glitch somewhere, but they never helped us. They had no interest in dealing with customers who purchased Kindles. And I have no interest in dealing with Best Buy.
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