Compare to Richmond Hill HD, this Hwy 7 store across from 1st Markham Place is so terrible especially at customer service counter. On many instances, I notice staff does not enough training to work their computer system. Anything other than a simple return, some of them can't handle it.
They are not customer focused, they are more employee focused. When one of their own people walked into customer service, they would start chit chat, joking.
Some of them pretend they don't see you and walk away.
LG is having appliance promotion from Aug 11-31, 2016. Buy 2 LG get $100 off, buy 3 LG get $300 off. But the guys in appliance section and appliance manager were not aware of this.
Staff from Richmond store told me and I saw this promotion on paper, and yet Hwy 7 store staff said they never heard about it.