We have banked with them for a decade. For three years I have been there at least twice a month to cash paychecks. Today I waited in line for 30 minutes while the account person continuously interrupted the teller to set up a new account. When I reached the teller, one of two, I handed her my ID and we chatted about personal stuff. The system flagged the check as needing verification. The same amount that I have been cashing for years. I incredulously told them to call my husband, the business owner. I was told to wait for a supervisor. I sat for 15 minutes, making it 45 minutes of my day I wasted. They did nothing in that time. I took the check back and deposited it in my credit union and walked out with cash.
What destroyed my relationship with this branch is that I am a long time client doing what I always do, and I was set aside like a criminal and not communicated with at all.
In addition to the absurd events of today, this location is poorly staffed. There is often an atrocious wait around lunch. The parking is difficult.