We were assigned this company from our home warranty company. We were told that we would receive a call to schedule. I didn't receive a call, but I received a text stating that my appointment was the next day (today) from 11-3. I took the day off to be at an appointment I did not schedule. I waited until 3:15 today to see if they would show. They did not. I could not get ahold of the company, so I called my home warranty to see what they would do. They called this company and apparently had a magic number where someone answers. Old West stated that their technician was stuck on a call and our house would be next. (Standard b.s. answer, I know.) Nevertheless, I waited and tried to contact the company myself. There's no answer, no matter how many times I try to call.
I'll update if they ever show up.